MasterChef Gift Card

Website Terms & Conditions

Terms and Conditions of the MasterChef Gift Card Website


Welcome, and thanks for viewing the MasterChef Gift Card website. When you use the services provided on our site, you're agreeing to our terms, so please take a few minutes to read over the terms of use ("Terms of Use") below.

If you have any questions, please contact us at


Here’s some basic info about MasterChef Gift Card.

The MasterChef Gift Card Website is a site owned and operated by CKG Gift Cards Ltd trading as MasterChef Gift Card (hereafter referred to as MCGC). We are registered in England and Wales under company number 10457948 and our VAT registration number is 254998448.

CKG Gift Cards Ltd have a licence agreement with Shine TV, which owns and produces MasterChef. Neither Shine or the BBC operate or control any part of the MasterChef Gift Card Website and CKG Gift Cards Ltd is fully responsible for the operation and content of this website.  Any reference to any product or supplier should not be construed as an endorsement or approval by Shine TV, the BBC and/or MasterChef.

We operate the MasterChef Gift Card website to sell and redeem MasterChef Gift Cards. MasterChef Gift Cards can be redeemed for a range of food and drink with a selection of retailers, and on a some MasterChef branded products. All products bought with a MasterChef Gift Card are sent directly from the retailer to the gift card user.

Ownership of Rights

All rights, including copyright, in this website are either owned by or licensed to MCGC. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of MCGC. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

MCGC has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website and at the discretion of MCGC. All prices are displayed inclusive of VAT. MCGC shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your Computer

MCGC makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. MCGC shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on"submit" on the final page of our ordering process. Mistakes made after clicking on"submit" cannot be rectified. However, please call us and we will do our best to resolve ordering errors.

Proof of Identity

We reserve the right to ask for proof of Identity from any customer and hold orders until satisfactory documentation is provided.

Orders greater than £200 in value can only be delivered to the billing address registered to your credit/debit card. If the address does not match, the payment will be declined.


Special or Recorded Delivery - If the delivery address that has been entered into the website has multiple occupiers, such as a block of flats, we cannot be held liable for the loss of the gift cards, once a signature has been obtained at that given address.


You have the right to cancel your order for any reason within 14 days. We will refund the balance on your gift card less any discount given or transactions made using your gift card. If the gift card has not been used at all, refunds will not incur a cancellation charge, however, if your gift card has been used, an administration fee of £8.90 will be deducted from the refund. Please call Customer Service to arrange this.

Policy for Replacement gift cards due to Non-Delivery

If an order has been lost or stolen, customers should contact MCGC on 01524 805034. If the order was placed using Royal Mail Recorded Delivery or Special Delivery then the item can be tracked using Royal Mail’s system. If there is a problem with these items, replacement gift cards will be issued promptly.

If a non-delivered order was placed using First Class Post then the below process applies:

If customers are concerned that their gift card has not arrived then they should contact us on 01524 805034, whereupon the gift card will be blocked so that it cannot be used.

We ask customers to wait for 5 days incase the gift card turns up. If after 5 days the gift card is still missing, then MCGC will send a replacement gift card by recorded delivery at no extra cost to the customer.

Acknowledgement and Acceptance of your Order

MasterChef Gift Cards can be purchased online via the MCGC website. For orders up to £200 the Cardholder's name and address does not have to match the delivery name and address. Orders greater than £200 in value can only be delivered to the billing address registered to your credit/debit card. If the address does not match, the payment will be declined.

Once an order has been processed successfully the MCGC system will send you an Acknowledgement and Acceptance of your Order in the form of an email.

At this point the contract for our sale and your purchase of the goods shall be made on the terms set out herein and the contract shall be formed at the place from which our acceptance email is sent to you.

Please be advised that we are at liberty to decline any order placed either on the website and are not obliged to provide a reason why this decision has been taken.

Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of MCGC or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other Legal Notices

It is insecure to send debit and credit card numbers by email, as email is transmitted through the internet unencrypted (in”plaintext”) and can be read by anyone with access to computers through which the email passes on its way from the send to the receiver. The risk is that the card number might be disclosed and used by an unauthorised party.

Please do not send your bank card details to MCGC by email, as they will be deleted upon receipt.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. MCGC makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other countries are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.


MasterChef Gift Cards may not be re-sold on any internet site such as eBay, Gumtree or any other similar site.